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Meet the Team - Katrina Jackson PCAQT, General Manager and manual handling trainer

General Manager Katrina Jackson

Kat’s been with us for over ten years and has made a real impact in that time. She guided us through our application for Investors In People accreditation back in 2007 and has recently successfully taken us through our second re-accreditation, with flying colours.

Kat organises the staff training plans and completed her own NVQ level 4 in management in 2011. Kat has completed The Federation Of Master Builder’s sponsored ‘Success through exceptional customer service’ course and with the rest of us, is implementing a new and improved customer service charter.

Katrina is a City and Guilds qualified manual handling trainer and recently completed re-training of all staff in good manual handling techniques. This is part of our drive to make health and safety everyone’s responsibility, whether on site or in the office. As part of this Kat has also attended and passed her IOSH Managing Safely course, which helps her organise and manage projects with health and safety as her top priority.

If that’s not enough she oversees our works diary and knows where all our technicians are – all the time – it really is uncanny!

Katrina sat and passed the Property Care Association remedial technician’s exam (PCAQT). This enables her to answer client questions with accuracy;  feedback we get from clients who deal with her is consistently excellent. In fact, Katrina rarely needs to consult Bryan or the surveying team when technical queries are raised – she really knows the business. So if you need a job completing soon, Kat’s the lady to ask first.

In November 2018 Katrina attended PCA training and following success in her exam is enrolled on the Professional Biocide users register.  If you want to know anything about the safe use of chemical biocides in domestic or commercial buildings you can ask Kat.


Katrina Jackson - Professional biocide users register

Here’s Katrina’s Professional Biocide user ID card. Don’t expect Kat to turn up and treat your dry rot though – do expect great advice and guidance on safe use of chemicals on your projects – she has the T-shirt!.


Katrina Jackson lives with her fiance, Simon West. Kat also enjoys running and has raised money for Cancer research and more recently St George’s Crypt and Leeds Homeless kitchen.


STOP PRESS! to underscore the above comments Katrina Jackson came away with the Property Care Association “Employee of the Year” award at the PCA conference and good practice awards event.

The judges said of Katrina “Joining Brick-Tie eight years ago, it was immediately clear that she had a high level of commitment and she has excelled; running the company training scheme and becoming office manager and then general manager of the company – she is an outstanding asset to the business”

Of course all her team mates knew this already, but it was fantastic to hear this from an independent panel of eminent judges – well done Kat.

Katrina Jackson Brick Tie Limited general manager

Katrina with her 2015 award for Employee of the year – sponsored by the Property Care Association