Kat’s been with us for over ten years and has made a real impact in that time. She guided us through our application for Investors In People accreditation back in 2007 and has recently successfully taken us through our second re-accreditation, with flying colours.
Kat organises the staff training plans and completed her own NVQ level 4 in management in 2011. Kat has completed The Federation Of Master Builder’s sponsored ‘Success through exceptional customer service’ course and with the rest of us, is implementing a new and improved customer service charter.
Katrina is a City and Guilds qualified manual handling trainer and recently completed re-training of all staff in good manual handling techniques. This is part of our drive to make health and safety everyone’s responsibility, whether on site or in the office. As part of this Kat has also attended and passed her IOSH Managing Safely course, which helps her organise and manage projects with health and safety as her top priority.
If that’s not enough she oversees our works diary and knows where all our technicians are – all the time – it really is uncanny!
Katrina sat and passed the Property Care Association remedial technician’s exam (PCAQT). This enables her to answer client questions with accuracy; feedback we get from clients who deal with her is consistently excellent. In fact, Katrina rarely needs to consult Bryan or the surveying team when technical queries are raised – she really knows the business. So if you need a job completing soon, Kat’s the lady to ask first.
In November 2018 Katrina attended PCA training and following success in her exam is enrolled on the Professional Biocide users register. If you want to know anything about the safe use of chemical biocides in domestic or commercial buildings you can ask Kat.
Katrina Jackson lives with her fiance, Simon West. Kat also enjoys running and has raised money for Cancer research and more recently St George’s Crypt and Leeds Homeless kitchen.
Of course all her team mates knew this already, but it was fantastic to hear this from an independent panel of eminent judges – well done Kat.