Brick-Tie have just been re-accredited for Investors in people. This follows a thorough in-depth audit undertaken in January this year. Here’s an excerpt from the IIP report on Brick-Tie!
The findings of this assessment are presented below for consideration by the leadership team.
Brick Tie Ltd (the Company) is an organisation built on customer focussed and people-centric principles that have been defined and widely communicated by the management team to all those involved in delivering the services. As a result there is a very clear sense as to the nature of the services offered and the requirements of people delivering those services on a day-to-day basis. Equally, through highly effective approaches to staff engagement and communication there is strong ownership of quality assurance and continuous improvement. This people-centric culture sees a very positive commitment from the staff within Brick Tie to both the Company and the customers and stakeholders it serves.
Coaching and mentoring form a key part of the learning that takes place for staff within the Company and people cited many and various examples of how they had shared knowledge and information with colleagues, almost on a daily basis. Weekly staff and regular 1:1 meetings, along with feedback from stakeholders/customers all provide a rich source of information that is then cascaded down through the business in order to help inform improvements.
Appraisals takes place on an annual basis, while the weekly all-staff meetings help to discuss performance in the round to good effect, identifying any issues or concerns and discussing how practices and approaches can be improved. These opportunities for discussion are also proving effective when it comes to reviewing and identifying any personal development needs and people indicated that they feel there is a good culture of continuous learning and that personal development is encouraged by the management team.
Growth within the business has seen employee numbers rise from 11 to 14 people over the last couple of years and all those interviewed were clear that the plans for the future of Brick Tie are centred on a steady rate of growth in financial turn over terms. This increase in staff numbers has also allowed the MD to start to move back from a principal surveyor role and progression routes have now started to open up. Several of those interviewed commented that the whole ‘feel’ of the Company had become more positive year on year. All round, people commented that they now find Brick Tie to be “the best company I’ve ever worked for”.
From this Investors in people review, the following can be considered as strengths of Brick Tie Ltd.
This collegiate approach to doing business has also enabled people to feel a good sense of trust when it comes to taking decisions appropriate to their roles.
“You know what you can make decisions about and what you need to check out first with the office. By the same token, even if the decision is yours to make, you know you can always give them a ring and you’ll get the support you need”. (Staff)
This trust is reciprocal in nature and all those interviewed cited a high level of trust in the senior management and leadership team when it comes to leading and directing the work and future of the Company.
The open and positive approach to leadership and management has also had a good effect on the sense of value and worth that people feel around the Company. Regular and positive feedback, praise and thanks were cited by staff as conducive to their sense of ‘being appreciated’ and the encouragement to undertake additional responsibilities is seen as further recognition of their capabilities and builds on their sense of being appreciated by the management team. People are also able to describe how they have been rewarded for “going the extra mile”, for example by providing bonuses for work on particularly large of complicated projects. Such is the culture of the Company that people all now bring their own examples of how they have demonstrated ‘going the extra mile’ with customers to each staff meeting.
The above report also contained lots of goals we can include for the future – don’t think that we are finished improving our service and work environment… that job never ends!
customer service - Health and Safety - charity - Oldroyd Green - mould growth - Thermography - PCA - damp diagnosis - Staff Training - CSRT - Timber Infestation - wet rot - Wall Tie Survey - Dry Rot - CPD - bryan hindle - DryRod - mould - damp survey - Chemical damp proofing - woodworm - Basement Waterproofing - condensation - jobs - Vandex - DryZone - Wall Tie Corrosion - Helifix - structural repairs - timber survey - NVQ - training - Cintec Anchors - damp