Harrogate Borough Council

Customer service is at the heart of what any council does… a goal we share with Harrogate Borough Council. We’ve worked for this local authority for some years now. Our first contract was replacing the wall ties on a pair of houses near the famous Catterick garrison, then in over 60 council owned properties in Ripon. This was achieved quickly and efficiently, such that we were the first contractor to win a 100% tenant satisfaction rating, when the tenants were polled by the council after we left site. Since then we’ve been able to help on a variety of works, including damp and condensation problems, damp diagnosis and recently, specialist structural repairs on Harrogate’s crematorium, which required particularly sympathetic attention, using Helifix remedial wall ties, lateral restraints and specialist lime pointing. Recently we’ve been addressing environmental monitoring in council properties, as the winter months bring dampness and particularly condensation and mould issues to the fore.